Business Owner Guide
Learn how to set up and manage your company, branches, and staff.
1. Getting Started
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Register your account and verify your email.
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Complete your company profile in settings.
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Select a plan that fits your business needs.
2. Managing Branches
Add physical locations for your business. Each branch holds its own queue and service counters.
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Click 'Add Branch'.
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Enter the branch name (e.g., 'Main Office').
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Click 'Add' to create the branch.
3. Service Counters
Create counters (windows/desks) for each branch to serve customers.
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Select branch to add counter to and enter a name or number (e.g., '1').
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Click 'Add' to create the counter. Repeat for all counters.
4. Public Display (TV)
Connect a screen to show the waiting list and current ticket to customers.
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Click 'Display Link' button to copy url or the button to open the display in a new tab.
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Open this link on your Smart TV or computer browser connected to the screen for customers.
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The screen will now automatically show called numbers.
5. Customer Kiosk & Mobile Queue
Set up the customer-facing interface for ticket issuance.
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Open the Kiosk page for your branch from the dashboard.
Go to Branches - 2
Recommendation: Use a touch device (iPad/Tablet) and connect a thermal printer for physical tickets.
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Mobile Access: Scan the QR Code to access the mobile queue.
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Freedom to Wait: Encourage customers to scan the code. They can take a digital ticket and wait comfortably outside.
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Real-time Tracking: They will see the live count of people ahead and get notified when their turn approaches.
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When the customer's number arrives, they will receive a notification and will be called to the specified window.
6. Staff Service Workflow
How your staff manages the flow of customers efficiently.
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Staff Login: Employees log in to their dedicated serving panel.
Employee Login - 2
Call Next: Press 'Call Next' to announce the next ticket on the Display.
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Queue Status: Monitor the 'Waiting' count to see pending customers.
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Finish Transaction: You MUST click 'Done' after serving to clear the screen and close the ticket.
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Hold/Recall: If a customer is delayed, click 'Hold' to serve the next person. You can 'Recall' them later from history.
7. Staff & Permissions
Create employee accounts and assign them to specific branches.
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Go to 'Members' in the menu.
Manage Members - 2
Click 'Add Employee'.
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Enter Name, Email, and Password.
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Select the Branch(es) this employee can access.
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Click 'Save Employee'. They can now log in using the Staff Portal.
8. Billing & Subscription
Manage your payments and download invoices.
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Go to 'Settings' > 'Billing'.
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Click 'Upgrade Plan' to subscribe or change your tier.
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View billing history and click 'Download' next to any invoice to get a PDF copy.